Key takeaways
- Yes, Nextiva has an AI receptionist. It’s called XBert, and it answers calls, texts, and web chats.
- XBert can answer FAQs, capture leads, and book appointments with calendar integration, according to Nextiva’s product pages.
- Nextiva does not list a public flat price for XBert on its own site. You need to talk to sales for a quote.
- Market pricing for AI receptionists varies widely. One competitor comparison cites Nextiva’s base VoIP plans starting at USD 36 per user per month, separate from AI add-ons, and lists a flat USD 199/month alternative with no per-user fees.
- Before buying any AI receptionist, compare per-user vs. flat pricing, and confirm what’s included in the base price versus what costs extra.
Does Nextiva have an AI receptionist?
Yes. Nextiva sells an AI receptionist product called XBert. According to Nextiva’s own product page, XBert answers calls, texts, and web chats around the clock, and is positioned as a tool for small businesses that need call coverage without hiring a full-time receptionist. Nextiva also markets XBert as part of its broader Intelligent Virtual Agents lineup, alongside a separate AI Voice Agent product for automating outbound and inbound customer calls.
What this guide covers
What does Nextiva’s XBert actually do?
Based on Nextiva’s product and blog pages, XBert handles a few core jobs: answering incoming calls so none go to voicemail, responding to common customer questions, capturing lead information from callers, and booking appointments through calendar integration. A third-party review of the product (ainora.lt) describes similar functionality, including call routing, FAQ responses, and native appointment booking with real-time calendar sync. In short, XBert is built to cover the routine, repetitive parts of front-desk phone work, not to replace every human interaction.How much does Nextiva’s AI receptionist cost?
Nextiva does not publish a specific price for XBert on its product page. The page focuses on features and outcomes rather than a pricing table, which usually means the company wants prospects to talk to sales before quoting a number. This is common for B2B software that bundles AI features into broader phone or contact center plans. If pricing matters to your decision, ask Nextiva directly for a quote that separates the AI receptionist cost from any base phone plan you’d also need.How much do people typically pay for an AI receptionist?
Pricing across the AI receptionist market varies by vendor and by how the AI is packaged. One third-party comparison (getnextphone.com) notes that Nextiva’s base VoIP plans start around USD 36 per user per month, which is a phone system cost and not necessarily the price of the AI receptionist feature itself. The same source presents an alternative product priced at a flat USD 199 per month with no per-user fees, positioned as an option for businesses that want predictable costs regardless of team size. When comparing quotes, check whether pricing is per user, per phone number, or a flat monthly rate, and whether call volume or minutes are capped.How to evaluate an AI receptionist before you buy
A few questions to ask any vendor, including Nextiva: What happens when the AI can’t answer a question, does it transfer to a human cleanly? How is pricing structured as your team or call volume grows? What’s included in the base plan versus billed as an add-on? And can you test the actual call-handling quality before committing to a contract? Getting clear answers to these up front avoids surprises once you’re locked into a plan.Frequently asked questions
Does Nextiva have an AI receptionist?
Does Nextiva have an AI receptionist?
Yes. Nextiva sells an AI receptionist product called XBert.
What does Nextiva's XBert actually do?
What does Nextiva's XBert actually do?
Based on Nextiva’s product and blog pages, XBert handles a few core jobs: answering incoming calls so none go to voicemail, responding to common customer questions, capturing lead information from callers, and booking appointments through calendar integration. A third-party review of the product (ainora.lt) describes similar functionality, including call routing, FAQ responses, and native appointment booking with real-time calendar sync.
How much does Nextiva's AI receptionist cost?
How much does Nextiva's AI receptionist cost?
Nextiva does not publish a specific price for XBert on its product page. The page focuses on features and outcomes rather than a pricing table, which usually means the company wants prospects to talk to sales before quoting a number.
How much do people typically pay for an AI receptionist?
How much do people typically pay for an AI receptionist?
Pricing across the AI receptionist market varies by vendor and by how the AI is packaged. One third-party comparison (getnextphone.com) notes that Nextiva’s base VoIP plans start around USD 36 per user per month, which is a phone system cost and not necessarily the price of the AI receptionist feature itself.
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